Help When you Need It

Technical and software support is always handled by Digital Architecture staff. We consider ourselves a partner for our customer institutions. The Publisher administrative interface for our software includes a general customer forum. We encourage dialog among our customers seeking advice and ideas from their peers, and we welcome the opportunity to learn directly from our customers how we may improve our product for their use.

Customer Care is monitored 24 hours a day, every day. Emergency requests for assistance are handled immediately, and non-emergency support is immediate during business hours (Eastern). A support section in the Publisher interface includes the ability to submit a ticket directly into our system, include attachments, and to carbon copy other system users. If necessary, our Customer Care technicians are prepared to escalate a response to a phone call, or even deploy Web-based screen sharing software to help troubleshoot. But, the truth is, things tend to be pretty quiet in Customer Care.

If you are an existing customer in need of technical support, on a non-emergency basis, please send email to customercare@digarc.com. Or, call us toll-free at 866-328-9012 x202. (Technical support calls to this number are subject to terms of your maintenance agreement. Please refer to your contract for information about the technical support service option you selected.)